Good To Go Cold Cup

Change of Mind

We accept returns on our products* provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you change your mind you can return the product to the address below and please include your original packing slip or a copy of your tax invoice. We do not refund the delivery costs. 

• All returns must be received within 14 days.
• We strongly advise to return your order with tracking as we can't be responsible for items that go missing before they reach us.
• We will process all returns within 7 days of receiving them.
• Also please note we don't refund delivery costs. 
• Exchanges are possible. We don't cover additional shipping costs for replacements so these will be charged to you. 

Damaged or Incorrect Items

If your item is damaged/faulty or you believe the product is incorrect somehow please contact us asap.  We do not refund for natural wear and tear or for damage caused post receipt. 

Returns Address

Please send returns to:
Returns
Eco-Hero
151, Darley Road
Manly
NSW
2095

Delivery Fees

Our delivery fees are a flat AU $6.99 for orders up to AU $60.00 within Australia. For overs AU $60.00 or over (excluding shipping) within Australia shipping is free. 

If you would like your order quicker we offer Australia Post Express Post at a flat rate of AU $9.99. We will ship your order within one business day and your order will be received within 1 to 2 business days. If not it will be shipped as fast as possible but the next day guarantee doesn't apply.